Custom CRM development for lead, customer and sales management
Custom CRMs and internal tools shaped to your sales process and team — not the other way around.
- From €5,000
- 6–12 weeks
- You own the code & domain
- English-speaking, UK +1h
Free quote · reply within 1 business day · no obligation
Leads arrive from your website form, email, phone calls, LinkedIn and social media, and too often end up in inboxes, spreadsheets or one salesperson's memory. A custom CRM gathers every contact, conversation and quote in one searchable place, so each customer is followed through to closing. Hap Web-in builds CRMs and internal tools for sales teams, agencies, estate agents, recruiters and service businesses across the UK and Europe.
Off-the-shelf CRMs are powerful, but they are often too complex for small teams or become expensive as you add seats. We model the CRM on your real sales process: pipeline stages, the fields you need, tasks created automatically and the reports management asks for. We connect email, calendar, your website form, Mailchimp and WhatsApp Business, so leads do not get lost along the way. We work from Tirana, one hour ahead of UK time.
Pipelines, leads, deals, and relationships in one place — searchable, fast, and built for your team's actual workflow.
Every lead in one place
Contacts from your website, email, phone calls and social channels enter the CRM with their source. Salespeople see the full conversation history, quotes and next step, and managers see which channel brings the best customers.
A pipeline shaped to your process
Stages, fields and rules are yours, not a generic vendor's. When a deal moves to the next stage, the CRM creates the tasks, reminders and emails required, so the team follows up with every customer on time without relying on memory.
No per-seat licence fees
The CRM is yours: add as many users as you need without a monthly fee per seat, and extend it with new modules as the team grows. Customer data is stored on servers you control, designed with GDPR in mind.
The industries where we build this most often — with concrete examples.
CRM & Internal Tools
A CRM is the system where customers, contacts, conversations and quotes are stored so every lead is followed through to closing. If you receive more than a handful of enquiries a week from different channels, or more than one person talks to customers, a CRM saves lost sales and time. Very small teams are often fine with a simple version.
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Tell us about your business and get a clear quote within one business day.
Free quote · reply within 1 business day · no obligation
What you can count on
- Reply within 1 business day
- Written quote before we start
- You own the code & domain
- Calls in English or Albanian